How can we help?
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General
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Payment
- How much does it cost?
- Do you offer yearly payments?
- What payment methods do you accept?
- Can I cancel anytime?
- What happens if I miss a payment?
- How do I cancel my subscription?
- Do you offer refunds?
- Is this safe?
- Will I get a receipt or transaction record?
- Do you take commission from my sales?
- Can I change my payment method later?
- Do you lock me into a contract?
- Can I pause my subscription instead of canceling?
- What happens if my card expires?
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Shop / Merch
- Can I sell merch or music?
- Do you charge commission on sales?
- Can you connect my store to Printful or other print-on-demand services?
- What payment gateways can I use?
- Can I sell bundles or pre-orders?
- Can I sell both physical and digital products?
- Do you handle shipping?
- Can I add discount codes and promotions?
- Can I track sales and customers?
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Event Calendar
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Music Player
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Domain
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Support & Maintenance
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Wordpress & Elementor
- What is WordPress?
- What is Elementor?
- Can I edit my website myself?
- Do you provide Elementor training?
- What if I break something in Elementor?
- Will my edits affect site speed?
- Can I add new features through WordPress?
- Do I have to use Elementor?
- How do I log in to my WordPress website?
- What if I forget my password?
- What if I get locked out of my website?
Print
ByAlteSites
Will I own my website?
Yes, the website belongs to you, but it is hosted and maintained through your Alte Sites plan. If you choose to cancel, we can provide a backup copy for a transfer fee of $80.
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