Last updated: September 20

At Alte Sites, your privacy matters. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

1. Information We Collect

When you use Alte Sites, we may collect the following information:

• Personal Information: Name, email address, and billing information when you subscribe to our services.

• Account Information: Login details, support requests, and communication records.

• Website Data: Domain names, content you provide to build your site, and integrations you choose.

• Usage Data: Information on how you use our platform, including IP address, device type, and browser details.

2. How We Use Your Information

We use your data to:

• Provide, maintain, and improve our services.

• Set up and manage your website.

• Process payments and manage subscriptions.

• Respond to support requests within 24–72 hours.

• Communicate important updates, offers, or policy changes.

• Monitor performance and security of our platform.

3. Sharing of Information

We do not sell or rent your personal data. We may share your information only in these cases:

• Service Providers: With trusted third parties (e.g., payment processors, analytics tools) that help us deliver services.

• Legal Requirements: If required by law, regulation, or government request.

• Business Transfers: In case of merger, acquisition, or sale of assets, your data may be part of the transferred assets.

4. Data Security

We take strong measures to protect your information. While we use industry-standard practices to secure data, no system is completely foolproof. Please note that we cannot control risks caused by actions outside our platform, such as clients compromising their own accounts or credentials.

5. Data Retention

We keep your personal data for as long as your account is active or as needed to provide our services. If you cancel your subscription, we may retain limited information for billing, legal, or record-keeping purposes.

6. Your Rights

Depending on your location, you may have the right to:

• Access the data we hold about you.

• Request corrections to inaccurate information.

• Request deletion of your data (subject to legal obligations).

• Withdraw consent for specific uses.

To exercise these rights, contact us at info@altesites.com

7. Cookies & Tracking

We may use cookies and similar technologies to improve performance, analyze traffic, and personalize your experience. You can control cookies through your browser settings.

8. Third-Party Links

Websites built with Alte Sites may include integrations or links to third-party services. We are not responsible for the privacy practices of those external services.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you by email or through your client dashboard.

10. Contact Us

If you have any questions about this Privacy Policy, please reach out to us at:

Alte Sites Support Team
Email: info@altesites.com